Customer Testimonials

Ephi Endazenaw is AWESOME. I have purchased several cars in my life, and have shopped around each time, and have never been taken care of as well as I was at John Elway Cadillac by Ephi. She really went above and beyond to make sure we got the vehicle we wanted and didn't try to pressure us or manipulate us the way so many dealers and salespeople do these days. She is a true gem. Keep her around and we will DEFINITELY do our future car purchases with John Elway Cadillac

Keeping this short and sweet. The initial meet and greet with Lorren was great with sales. Highly informative. Eric in Finance kept everything smooth and efficient with what we were signing and agreeing to on paper. Since the Escalade Platinum Sport is a 2027, the rims we ordered were delivered and installed a little later. The service tech, Josh is outstanding with communication and service. He kept us informed the entire time. Upon delivery of the vehicle, the team missed one very important item on the quality assurance checklist: OnStar. Typically, the OnStar button is either green or blinking green. At ... Read More

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Google - Nov 13, 2026

Keeping this short and sweet. The initial meet and greet with Lorren was great with sales. Highly informative. Eric in Finance kept everything smooth and efficient with what we were signing and agreeing to on paper. Since the Escalade Platinum Sport is a 2027, the rims we ordered were delivered and installed a little later. The service tech, Josh is outstanding with communication and service. He kept us informed the entire time. Upon delivery of the vehicle, the team missed one very important item on the quality assurance checklist: OnStar. Typically, the OnStar button is either green or blinking green. At arrival, the OnStar button was not illuminated. Our vehicle consultant, Ross, helped us with set up and settings but confirmed that the OnStar service was not working once we finished our call with OnStar support. The vehicle went back to John Elway Cadillac for a OnStar replacement module. After dialing in next steps, the general manager, Tim Martinez, was very helpful and did a great job with customer satisfaction and assurance. Josh, in the service department, was also highly communicative with the process to get the new Escalade we paid for in ready and prime condition. Once the part was installed, the delivery took place and Ross walked us through a great experience of getting the settings dialed-in and new vehicle ready for driving. If you are reading this and looking to purchase a Cadillac in the Denver area, this is the team and location to make that happen.

Greg Stockton was outstanding as was their finance department. It was great doing business with them. Even though I work out of state they made buying a car very easy!!

For this specific service, excellent communication Service advisor called early morning on his day off to advise me car was ready to be picked up that day.

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Jonathan used car manager. #thatswhy

Took the time to dig in and find the problem. Escalated to GM and actually fixed it. I'm in love with my car again when I was ready to sell it before

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Very quick service. Was able to get in a get the vehicle fixed without an appointment.

Good communication, timely service, friendly advisor, love the Lyft rides... very valuable Rifat is the best!

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Rifat Gjevukaj got me in at the end of the day, even thought I scheduled at the wrong location. He educated me about the problems with my vehicle not in a pushy manner. Because of that, I will continue to take my vehicle here, and will hopefully work with him in the future.

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First time buying a car by myself, I’m a widower at 50. I was actually on my way to buy dog food. I was determined not to walk into the dealership. I was just gonna look, and Ephi Endazenaw happened to be taking pictures of a car next to the one I was looking at and within seconds I felt immediately comfortable with her, as I am a female buyer, I mean looker. I talked to her about a few concerns that I had right away, and she immediately took the time and care to either answer it for me. ... Read More

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Google - Nov 12, 2026

First time buying a car by myself, I’m a widower at 50. I was actually on my way to buy dog food. I was determined not to walk into the dealership. I was just gonna look, and Ephi Endazenaw happened to be taking pictures of a car next to the one I was looking at and within seconds I felt immediately comfortable with her, as I am a female buyer, I mean looker. I talked to her about a few concerns that I had right away, and she immediately took the time and care to either answer it for me. Several hours later I drove my new car home. I feel like I made friends, want to go back for lunch every week! They made it almost too easy! And Austin Roper, the Finance Manager, just as fantastic as his name!! Super friendly, fun, lighthearted! He’s PUNCTUAL!! Incredibly professional, regardless of the fun and light hardness. They really made it an enjoyable process.

I would like to shout out to the service person RAPHAIT! He did a great job. He always goes above and beyond for me and he should be recognized. Thank you for your Service, Walter Schmuki

Rift was extremely courteous and very knowledgeable. He explained everything. He is definitely an asset to the dealership.

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Excellent experience!! Great customer service all around. John Elway Cadillac is my go to from here on out. Love it!!

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Rifat asks the right questions when I bring my car in to make sure I'm not paying for services not needed. I have full confidence that when a service or repair is needed, I know I can trust it. I won't go anywhere else.

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I trust them to let me know what needs to be done and what can wait. They truly seem to have the customer's best interest at heart.

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Easy drop off, staff was friendly and communicated efficiently Easy drop off, staff was friendly and communicated efficiently. I was notified when my car was done and was able to pick it up easily

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Very pleasant experience - Michael was a pleasure to work with and went way beyond my expectations.

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Had a great experience at John Elway buying a car for my son. Ross was easy to communicate with, I never felt pressured and we got a fair deal. Thank you!

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The sales Team was friendly, efficient, responsive and honest. Great experience.

Ephi and Austin made this car purchase one to remember. We have bought a lot of cars over the years and this has to be in the top two of our best experiences. Ephi is so disarming and truly makes the experience fun. She turned a basic test drive into a fun learning time. She kept us laughing. We didn't come in to buy a car. We were there to explore options and test drive. The encounters with Ephi and Austin (the finance manager) helped us change our minds, made a deal we couldn't say no to, and ... Read More

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Google - Nov 10, 2026

Ephi and Austin made this car purchase one to remember. We have bought a lot of cars over the years and this has to be in the top two of our best experiences. Ephi is so disarming and truly makes the experience fun. She turned a basic test drive into a fun learning time. She kept us laughing. We didn't come in to buy a car. We were there to explore options and test drive. The encounters with Ephi and Austin (the finance manager) helped us change our minds, made a deal we couldn't say no to, and we all walked away winning. Dont waste your time with other car sales people. Ask for Ephi and Austin and see how car sales were meant to be.

Had a great and fast experience buying my new XT5. Nick was great to work with and the financing went quick! I’m very happy with my new Cadillac!

We had the best experience with Dante Weddel when purchasing our new Cadillac. He was very friendly and informative and did not pressure us to make a sale at all. He was extremely kind and willing to go that extra mile for us! Our experience with John Elway was top notch all the way! Austin Roper was also great, he was very knowledgeable and so easy to work with!

Fast service & good communication. Easy to make an appointment Good customer service. Will be back

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I brought my car in for regular maintenance and Danny the Sevice Advisor, got me checked in quickly, and he made it completely seamless. He gave me an accurate estimate of how long the work would take. The waiting area was clean and comfortable and they finished the job in a timely manner. Fast, professional, and excellent customer care.

I had an amazing experience purchasing a used jeep from John Elway Cadillac! My sales consultant, Ephi Endazenaw was very friendly, approachable, and professional. She made the entire experience easy and fast. I would 100% purchase another vehicle from them and will be recommending my friends and family do the same. Thank you all so much!

Dante was very friendly with no pressure. Just wanted me happy which I am Thank you

Dan Contreras does a Great job of making sure that all of my concerns are addressed. He's a pleasure to work with.

Every time I go to John Elway Cadillac the service is excellent! Dan, Rifat and the other guys always make sure I’m comfortable.

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Dating back to November 2023, I was shopping for a midsize luxury SUV for my wife. A coworker recommended Amanda, a sales representative at John Elway Cadillac in Park Meadows, based on their positive experience purchasing a vehicle with her. I want to give credit where deserved: Amanda was professional, attentive, and accommodating. Unfortunately, I cannot say the same for the dealership's first-line management, finance, or service departments. Shortly after our purchase, General Manager Tim Martinez contacted me, surprised by our dissatisfaction and wanting to understand our experience. I explained that the numbers throughout the transaction were unnecessarily difficult to ... Read More

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DealerRater - Nov 6, 2026

Dating back to November 2023, I was shopping for a midsize luxury SUV for my wife. A coworker recommended Amanda, a sales representative at John Elway Cadillac in Park Meadows, based on their positive experience purchasing a vehicle with her. I want to give credit where deserved: Amanda was professional, attentive, and accommodating. Unfortunately, I cannot say the same for the dealership's first-line management, finance, or service departments. Shortly after our purchase, General Manager Tim Martinez contacted me, surprised by our dissatisfaction and wanting to understand our experience. I explained that the numbers throughout the transaction were unnecessarily difficult to reconcile and communication between departments was disorganized. We had purchased window tint and all-weather floor mats as a package, yet repeatedly encountered employees questioning whether these items were included, despite being documented in our contract and paid for. Amanda ultimately resolved the issue, but customers should not have to fight to receive what they purchased. We leased a brand-new Cadillac XT5 for 36 months. Our initial financing experience with Eric was fine, but once we needed assistance after leaving the dealership, communication stopped. Weeks passed without a response. Unfortunately, this became a recurring theme: good customer service when making the purchase, but considerably less attention once the sale was complete. The vehicle itself presented additional concerns. Shortly after purchase, we noticed a humming/whistling noise around 30 mph. The service department essentially told us, "This is the way it is." Shortly afterward, the brakes began squeaking, which was also dismissed as normal. Approximately two years into ownership, the dashboard began warping and developing noticeable cosmetic defects. Service acknowledged this was a common problem and could be repaired, but gave us the response it wasn't worth pursuing. Our confidence in both the vehicle and dealership had deteriorated. We ultimately decided to end the lease early and move on. Despite the vehicle's residual buyout value being lower than its fair market value, we had absolutely no interest in purchasing it or continuing our relationship with the dealership. The final interaction reinforced our decision. During the vehicle turn-in, Jayden presented paperwork showing a $695 disposition fee. Less than two inches away, the same document identified the maximum disposition fee as $595. When I questioned the discrepancy, the amount was corrected, and I was told, "Let me talk to my manager... Sorry about that, the $695 fee is for new cars." That explanation did little to inspire confidence, particularly given the paperwork in front of us. I recognize others may have had positive experiences, and I am glad for them. However, prospective customers deserve to understand that the ownership experience extends well beyond the initial sale. My experience was a pattern of poor communication, inadequate follow-through, dismissive service responses, and a lack of meaningful engagement. The dealership had multiple opportunities over three years to restore our confidence and failed to do so. Amanda deserves recognition for her professionalism. Unfortunately, she left John Elway within 12 months of our purchase, which was disappointing but perhaps unsurprising given our experience. A luxury dealership should deliver a luxury ownership experience, not simply a luxury sales presentation. John Elway's name carries significant recognition, and Cadillac represents a premium automotive brand. Unfortunately, the dealership's customer service reflected neither reputation. Our experience fell well below what I would expect from even a mainstream automotive dealership. After more than three years, I am glad to be moving on. I simply wish the dealership had given us a reason to stay.

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Extremely helpful and friendly. On time and complete. The service dept crew are all so helpful and nice.

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Josh was excellent! He provided outstanding customer service, was professional, knowledgeable, and made the entire experience enjoyable. He went above and beyond to make sure everything was taken care of. I highly recommend Josh and truly appreciate all his help.

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Great customer service and communication. Always take my SUV here when needed.

Always good service on my XT-5 at John Elway Cadillac Park Meadows Center in Colorado.

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The service was excellent. They listened to what I wanted and did not try to add anything that I didn't.

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Rifat always takes good care of customers’ needs.

⭐ 1/5 – Promised a car, then sold it out from under us 🙁 🙁 I visited John Elway Cadillac of Park Meadows on a Thursday evening with my wife and our 2-year-old daughter to buy a used 2022 Kia Sorento PHEV. The salesman spent over an hour with us, and by the end we had agreed on the car. He told us it was ours, moved it to the "sold" lot and told us its done and took a promise that we will come, and asked us to come back Saturday to finish the paperwork. When we returned the next day(friday), ready ... Read More

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Google - Nov 5, 2026

⭐ 1/5 – Promised a car, then sold it out from under us 🙁 🙁 I visited John Elway Cadillac of Park Meadows on a Thursday evening with my wife and our 2-year-old daughter to buy a used 2022 Kia Sorento PHEV. The salesman spent over an hour with us, and by the end we had agreed on the car. He told us it was ours, moved it to the "sold" lot and told us its done and took a promise that we will come, and asked us to come back Saturday to finish the paperwork. When we returned the next day(friday), ready to do the paperwork, the salesman told us the car had been sold to someone else. His manager then came over and said, "You didn't pay a deposit, so we sold it." At no point were we told a deposit was required to hold the car. If that was their policy, they should have said so before we left. Instead, we left believing the deal was done, and they sold the car without a call or any warning. My wife and I were heartbroken, and our little girl was there to see it. We lost an evening and a second trip, and received no apology and no solution. If you're considering buying here, ask upfront what it takes to actually hold a vehicle, and get everything in writing. A verbal agreement and a "sold" sign did not count for anything for us. @Management , please don't promise any thing unless you can follow through . Might be just a deal to you but for someone else its much more than that !

I came here and received fantastic customer service by Dante, he was very friendly and down to earth. I appreciate his help and taking the time to make sure my transaction was as smooth as possible. Great guy, great experience!

Came from NYC to buy the Escalade had Great experinece, Everyone was friendly and gave us the best deal on the pre- owned vehicle with great warranty. Will definetly recommend other to shop at this dealarship

I had an absolutely wonderful experience at the Cadillac dealership, and I especially want to recognize Josh for his outstanding customer service! From beginning to end, he was professional, knowledgeable, patient, and genuinely caring. He made the entire experience smooth, comfortable, and stress-free. Josh went above and beyond to make sure all my questions were answered and that I felt confident throughout the process. It’s not every day you come across someone who takes such pride in their work and truly cares about their customers. Thank you, Josh, for making this such a great experience! You are a true ... Read More

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Google - Nov 5, 2026

I had an absolutely wonderful experience at the Cadillac dealership, and I especially want to recognize Josh for his outstanding customer service! From beginning to end, he was professional, knowledgeable, patient, and genuinely caring. He made the entire experience smooth, comfortable, and stress-free. Josh went above and beyond to make sure all my questions were answered and that I felt confident throughout the process. It’s not every day you come across someone who takes such pride in their work and truly cares about their customers. Thank you, Josh, for making this such a great experience! You are a true asset to the Cadillac team. I highly recommend asking for Josh if you’re looking for exceptional service. Five stars all the way! ⭐⭐⭐⭐⭐ Suzy

Dating back to November 2023, I was shopping for a midsize luxury SUV for my wife. A coworker recommended Amanda, a sales representative at John Elway Cadillac in Park Meadows, based on their positive experience purchasing a vehicle with her. I want to give credit where deserved: Amanda was professional, attentive, and accommodating. Unfortunately, I cannot say the same for the dealership's first-line management, finance, or service departments. Shortly after our purchase, General Manager Tim Martinez contacted me, surprised by our dissatisfaction and wanting to understand our experience. I explained that the numbers throughout the transaction were unnecessarily difficult to ... Read More

Full review text opened.

Google - Nov 5, 2026

Dating back to November 2023, I was shopping for a midsize luxury SUV for my wife. A coworker recommended Amanda, a sales representative at John Elway Cadillac in Park Meadows, based on their positive experience purchasing a vehicle with her. I want to give credit where deserved: Amanda was professional, attentive, and accommodating. Unfortunately, I cannot say the same for the dealership's first-line management, finance, or service departments. Shortly after our purchase, General Manager Tim Martinez contacted me, surprised by our dissatisfaction and wanting to understand our experience. I explained that the numbers throughout the transaction were unnecessarily difficult to reconcile and communication between departments was disorganized. We had purchased window tint and all-weather floor mats as a package, yet repeatedly encountered employees questioning whether these items were included, despite being documented in our contract and paid for. Amanda ultimately resolved the issue, but customers should not have to fight to receive what they purchased. We leased a brand-new Cadillac XT5 for 36 months. Our initial financing experience with Eric was fine, but once we needed assistance after leaving the dealership, communication stopped. Weeks passed without a response. Unfortunately, this became a recurring theme: good customer service when making the purchase, but considerably less attention once the sale was complete. The vehicle itself presented additional concerns. Shortly after purchase, we noticed a humming/whistling noise around 30 mph. The service department essentially told us, "This is the way it is." Shortly afterward, the brakes began squeaking, which was also dismissed as normal. Approximately two years into ownership, the dashboard began warping and developing noticeable cosmetic defects. Service acknowledged this was a common problem and could be repaired, but gave us the response it wasn't worth pursuing. Our confidence in both the vehicle and dealership had deteriorated. We ultimately decided to end the lease early and move on. Despite the vehicle's residual buyout value being lower than its fair market value, we had absolutely no interest in purchasing it or continuing our relationship with the dealership. The final interaction reinforced our decision. During the vehicle turn-in, Jayden presented paperwork showing a $695 disposition fee. Less than two inches away, the same document identified the maximum disposition fee as $595. When I questioned the discrepancy, the amount was corrected, and I was told, "Let me talk to my manager... Sorry about that, the $695 fee is for new cars." That explanation did little to inspire confidence, particularly given the paperwork in front of us. I recognize others may have had positive experiences, and I am glad for them. However, prospective customers deserve to understand that the ownership experience extends well beyond the initial sale. My experience was a pattern of poor communication, inadequate follow-through, dismissive service responses, and a lack of meaningful engagement. The dealership had multiple opportunities over three years to restore our confidence and failed to do so. Amanda deserves recognition for her professionalism. Unfortunately, she left John Elway within 12 months of our purchase, which was disappointing but perhaps unsurprising given our experience. A luxury dealership should deliver a luxury ownership experience, not simply a luxury sales presentation. John Elway's name carries significant recognition, and Cadillac represents a premium automotive brand. Unfortunately, the dealership's customer service reflected neither reputation. Our experience fell well below what I would expect from even a mainstream automotive dealership. After more than three years, I am glad to be moving on. I simply wish the dealership had given us a reason to stay.

Rifat is the best!

Always a great experience when working with Rifat.

Everything went fine. Michael Cordone was very professional

Technicians work was good. The rest of the experience was off putting. Communication was poor and misguided

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He was so clear about all me questions, so attentive He's good, helpful and very knowledgeable

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I interacted with employees who were professional, quick to acknowledge me and direct me to services. They accommodated my need for transportation nearby with a Lyft, rather than waiting. They sent a thoughtful text to notify me that services were complete, as well as a Lyft link for a return ride that thoughtfully allowed me to return at my convenience. I appreciated the respect for my time!

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They overcharge me the old service They charge me more money then last time Over charge

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Well, very reliable very helpful. Get the truck done as he promises very happy with the service.

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Easy appointment setup and quick in and out.

John, Elway Cadillac service department is absolutely the best Around town! You guys truly are my one stop shop! Thank you, Jason E

Friendly, the advisor and tech explained everything thoroughly, and went above and beyond. Will continue to service my vehicle here.

Great staff! Wonderful experience purchasing my Cadillac here and taking it in for service.

I have had a couple of service needs in the last few months for my Escalade. Michael Cordone and team with John Elway Cadillac have been so helpful, honest and kind with getting my Cadillac fixed and working smoothly again. They are always accommodating with fitting me in for an appointment and having my car ready in a matter of days. Highly recommend and trust their expertise! Thank you for taking care of me!

The service performed on my car went very quickly. I thought I would be there 2 hours and I was out within a 1/2 an hour, very competent.

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Excellent customer service and we felt respected and treated like family. Truly appreciative! Thank you!

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Amazing customer service and worked very quickly to get me back out on the road

Did not wash the car, but I appreciate them picking it up and returning it for routine service

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When a person stops you from doing something figure out why they stopped you and try.

Easy and professional Nick was my salesperson, everything went very smoothly and he walked me to service making sure all of my concerns were taken care of, and introduced me to Jonathan.

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Fabulous customer service! Daniel ensures that every detail of regular maintenance is addressed. The detailed report reflects the current status of my car,

Great car buying experience with Greg Stockton. Very easy to work with and was flexiable as we worked out the details. Highly recommend him if you are looking to purchase a vehicle.

Excellent service and easy financing. In and out the dealership in less than 45 minutes. Great job!

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They were very nice!!!!

From front to end this was great service. They fixed everything in a matter of hours, gave me a ride back home whiley car was being fixed and cleaned my car. They were friendly and attentive. Very happy

The dealership is always friendly, informative and professional I feel like the dealership gives good advice and great customer service

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The dealership is great to work with ! Needed a new back window and had me in and out in 2 days! Thank you to all and to my guy Rifat !

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Team of the dealership are good and help full thanks for everything have a great weekend

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Another great experience with Kenny and the service team. Everyone is always on time and informative throughout the process. Always know my car is in good hands at Elway Cadillac.

Excellent service. Took great care of me John Elway Cadillac gives you a positive experience. Every time my vehicle was serviced it was a positive experience

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Accommodating, friendly, professional, customer service oriented. Rifat was quick to address the vehicle issues. Excellent

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Amazing customer service from Rifat!! Got it done and followed up to make sure I was happy with everything.

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I always get A+ service with Rifat! My experience is always great service, excellent communication and pleasure to work with Rifat. I know I'm always getting the best service possible!

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The staff is always friendly and take their time in explaining the services being done. When several things are required. They provide guidance on prioritization .

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This is the sixth car I have purchased from John Elway Cadillac, there is only one reason I keep coming back, David Holmes, and all the good people that work there. Sincerely Jill.

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Great communication. Easy to work with. Very efficient and knowledgeable. Overall, they provide great service

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I'd give it 5 stars, but the paperwork taking nearly 2 hours to complete was mind numbing. Greg Stockton - Sales, and Anthony M. - Sales Manager were great to work with.

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(Translated by Google) My truck has been in the shop for over two months and they can't find the problem, even though it's a factory defect. They refuse to take responsibility for what they sell. Terrible service. (Original) Mi camioneta tiene mas de 2 meses en el servicio y no le encuentran la falla y esa falla es de fábrica y no se quieren hacer responsables de lo que ellos venden pésimo servicio

Very efficient and thorough and I trust him He found us discounts when he could and was honest about what was worth fixing and what wasn't

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Ephi was great to work with. Really new her vehicles! Would recommend everyone work with her!

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Very professional, friendly and helpful. Always a pleasure and never stressful. I know it will be an honest and helpful experience.

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Rift was great. Got the car serviced right away. Was very good to deal with. Always a good experience at John Elway Cadillac.

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Great! Great. Exceeding good service. Minimal wait time and very efficient. Clean waiting room. Highly recommend

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SERIOUS SAFETY CONCERNS & UNACCEPTABLE CUSTOMER SERVICE I am beyond disappointed with my experience at John Elway Cadillac of Park Meadows. I purchased a vehicle for $5,000, paid in full. The dealership refused to negotiate on price, assuring me the vehicle was in excellent condition. I trusted their reputation and their word. Unfortunately, that trust was a mistake. Shortly after purchasing the vehicle, I discovered serious issues involving a damaged control arm, deteriorated sway bar link boots, tie rods, and severely worn rear brake rotors. These are not minor cosmetic problems. They involve critical steering, suspension, and braking components that directly ... Read More

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Google - Oct 12, 2026

SERIOUS SAFETY CONCERNS & UNACCEPTABLE CUSTOMER SERVICE I am beyond disappointed with my experience at John Elway Cadillac of Park Meadows. I purchased a vehicle for $5,000, paid in full. The dealership refused to negotiate on price, assuring me the vehicle was in excellent condition. I trusted their reputation and their word. Unfortunately, that trust was a mistake. Shortly after purchasing the vehicle, I discovered serious issues involving a damaged control arm, deteriorated sway bar link boots, tie rods, and severely worn rear brake rotors. These are not minor cosmetic problems. They involve critical steering, suspension, and braking components that directly affect vehicle safety. Under warranty, the dealership replaced ONE control arm. My remaining concerns were not adequately addressed. When I raised these issues with service advisor Michael, he looked me directly in the eyes and said: “What did you expect buying a car with 150,000 miles?” Excuse me? Does having 150,000 miles mean a customer should expect potentially unsafe steering, suspension, and braking components? Does high mileage excuse a dealership from properly inspecting and accurately representing the vehicles it sells? I never expected a brand-new car for $5,000. I expected an honestly represented vehicle that was reasonably safe to drive. On October 12, I returned to the dealership after being specifically instructed to bring my vehicle in for a brake inspection. I WAITED FIVE HOURS. FIVE HOURS. After sitting there nearly half the day, I finally approached the service department myself, only to be told my brakes were fine. Five hours wasted, with inadequate communication, just to receive the same reassurance I had already questioned because of the visible condition of my rear rotors. I understand dealerships get busy, but leaving a customer waiting five hours without properly communicating, especially regarding safety concerns, is unacceptable. My time matters. My safety matters. And my money matters. What concerns me most is that the dealership previously claimed my brakes had been inspected and were fine. Their condition has left me seriously questioning the thoroughness of those inspections. I am considering filing a formal complaint with the Colorado Department of Revenue’s Auto Industry Division (AID), which regulates licensed motor vehicle dealers. I believe this situation deserves review regarding vehicle safety, accurate representation, and how my concerns were handled. This is no longer simply about poor customer service. It’s about accountability. And here’s what makes this especially upsetting: That $5,000 was my savings. Everything I had worked to put aside. I wasn’t buying a luxury toy. I was making a major financial decision and trusting an established dealership to treat me fairly. Instead, I’ve felt misled, dismissed, disrespected, and completely let down. The service department’s handling of this situation has destroyed my confidence in its professionalism and workmanship. Between the unresolved concerns, Michael’s dismissive comment, and wasting five hours of my day, I’ve lost trust in this dealership. You would expect a dealership carrying the John Elway and Cadillac names to hold itself to a higher standard. An older vehicle is NOT an excuse for unsafe conditions. High mileage is NOT an excuse for disrespect. And spending $5,000 instead of $50,000 does NOT make someone any less deserving of honesty, respect, and concern for their safety. I work hard for my money. I don’t expect special treatment. I expect honesty, accountability, and basic professionalism. To anyone considering purchasing a used vehicle here: PLEASE get an independent inspection before handing over your money. Don’t simply take their word that the vehicle is in excellent condition. I sincerely hope upper management takes this seriously and addresses the unresolved concerns. You can replace damaged car parts, but you cannot give someone back their time or easily rebuild their trust once you’ve lost it.

Kenny is the concierge and came and picked up my SUV. He is wonderful and take good care of my car. Dan is the one that I talked to to make all my appointments and he is great also

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