Love John Elway Cadillac! They take such great care of us.

Ross was freaking awesome!! Straight to the point and helped us with everything we needed in more. Awesome guy, very personable… and was awesome with our kids too.

I’m extremely disappointed by how I was treated by John Elway Cadillac and General Manager Tim Martinez throughout this entire experience. Over an extended period, thousands of dollars were spent servicing an Escalade at this dealership in an effort to resolve recurring mechanical issues. Despite multiple visits and expensive repairs, the original drivability concern remained unresolved. After the vehicle spent approximately a week in the service department and was returned, a critical "low/no oil pressure" warning appeared almost immediately. The owner was then informed that an additional repair costing several thousand dollars would likely be required for an oil pump. Paying thousands of dollars only to leave with the original problem unresolved—and then immediately face another major mechanical issue—is an experience no customer should have. What has been most frustrating is not just the financial burden, but the complete lack of accountability and communication afterward. I sent a detailed and respectful letter to the General Manager outlining the situation and asking for help resolving it. I also left two follow-up phone messages. I received no response whatsoever. As a customer, you expect honesty, communication, and some level of concern when a vehicle is returned with unresolved issues and a major new problem appears immediately afterward. Instead, I was left with an undrivable vehicle, thousands of dollars in expenses, and silence from management. Exceptional customer service isn't just about fixing cars—it's about building trust, earning loyalty, and creating lifelong customers. When a dealership fails to resolve recurring mechanical issues, returns a vehicle with the original problem still present, and then a major new problem arises immediately afterward, customers understandably expect accountability, communication, and a genuine effort to make things right. Ignoring detailed correspondence and follow-up phone calls only compounds the frustration and sends the message that customer concerns are not a priority. What makes this especially unfortunate is that every dissatisfied customer represents far more than a single lost sale. Every customer has friends, family, colleagues, business associates, and professional contacts who rely on personal recommendations when deciding where to purchase and service their vehicles. A dealership that consistently demonstrates integrity and stands behind its work can generate years of repeat business and referrals. Conversely, poor communication and unresolved service issues can cost far more than the price of addressing a legitimate concern. This situation was an opportunity to earn trust and create a long-term advocate. Instead, it became an example of how failing to communicate and stand behind one's work can damage a dealership's reputation and discourage future customers from doing business there. Instead, what should have been an opportunity to build loyalty and positive word-of-mouth became one of the most frustrating customer service experiences I’ve ever had. In the end, the dealership didn’t just lose my trust—they likely lost future business and referrals as well. I cannot recommend this dealership based on my experience. If you choose to service your vehicle here, document everything carefully and make sure you clearly understand what is—and is not—being fixed before approving expensive repairs.

There is nothing like dealing with knowledgeable, kind, and integral people, as was the experience I had yesterday at John Elway Cadillac. From the initial meet and greet with the Service Advisor Josh, to the Parts Associate Austin, and then the Technician Dave, that repaired my vehicle, these people know what they're doing, and they do it well. Professional, courteous, and proficient employees, for sure. I'm very pleased with the whole experience I had, even enjoyed a breakfast burrito recommended by Dave, a Sales Associate while I was waiting in the very comfortable and nicely stocked customer lounge! My Cadillac Dealer of choice, John Elway Cadillac will have my business, as long as I own my 2024 Cadillac CT5 V Blackwing. Thank you all, and Best Regards!!

Outstanding customer service. Very accommodating to the needs of customers. It's always a pleasure to have my vehicle serviced at this dealership.

Very nice to deal with and listened to the problem and fixed it. First class all the way.

Do not remember the service agents name, but very good and kept me informed all the time

Brought my car in for an onstar button issue. The loaner was ready to go when I got there at 7:15. They were able to reprogram the system and have my car back to me by just after noon. Great experience overall !

The best customer service in the game, hands-down. No one comes close. Our other vehicle is a Mercedes-Benz and Mercedes-Benz of Littleton can't come close to these guys. They care about you they value you they prioritize your time and money as if it's their own literally can't sing their praises loud enough.

Good product, good service, good communication, prompt attention I will likely be back to buy another vehicle

Greeted by an enthusiastic gentleman…and service was top notch!

Very helpful and considerate making sure I got my car exactly like I wanted I had to have the car delivered out of state snd they set it all up for me and updated me along the way

He was very accommodating. They made changes to it so I had my dream car!