We worked with Lorren and immediately she was so personable and patient. I came in looking for one particular car and ended up test driving three and went for the last car driven. She was very tech savvy and we are Gen X so her patients was top tier with guiding us on our 2026 electric vehicle. Looked at so many vehicles and found the perfect one that wasn't even on my list! I noticed it in the showroom and couldn't stop going back to it. I knew it was the vehicle I truly love!

Absolutely would recommend this dealership for service. I had an appointment. Did not have to wait. Services were reviewed with me in advance. When my car was ready, I went to pick it up. It was super easy.

I've worked with David multiple times and he is always professional and friendly. He is patient with me as I am particular about purchasing a vehicle and he has been extremely tentative to finding a car that works for me.

I’ve used this dealership multiple times and always feel that I’m getting a great vehicle at a great value. The sales team and service teams are professional and kind.

Outstanding service and great communication. Of course, you pay a premium for that which is fair.

Purchasing a car at John Elway Cadillac dealership was a pleasant experience. Lorren went above and beyond to help me purchase the car of my dreams. The finance manager, Erick, was very professional and thorough. I would highly recommend this dealership if you're interested in purchasing a Cadillac!

Did not fix a problem that was in the vehicle from the time we purchased the vehicle.

I've been taking my car here for close to a year. I come from working in an aerospace hanger, and these guys definitely make me feel comfortable with their work ethic and professionalism. I will continue to take my car here for anything big or small. Nothing but good things to say about this shop.

Great service and quick too

Outstanding service. Extremely professional and courteous. Service second to none. Very accommodating. Needed to be out by a certain time and Josh kept his word. Made my other appointment ahead of time. This dealership rocks.

From dealing with Josh to Austin, and then Dave...all these employees displayed exceptional courtesy and professionalism throughout my dealings with them.

Love John Elway Cadillac! They take such great care of us.

Ross was freaking awesome!! Straight to the point and helped us with everything we needed in more. Awesome guy, very personable… and was awesome with our kids too.

I’m extremely disappointed by how I was treated by John Elway Cadillac and General Manager Tim Martinez throughout this entire experience. Over an extended period, thousands of dollars were spent servicing an Escalade at this dealership in an effort to resolve recurring mechanical issues. Despite multiple visits and expensive repairs, the original drivability concern remained unresolved. After the vehicle spent approximately a week in the service department and was returned, a critical "low/no oil pressure" warning appeared almost immediately. The owner was then informed that an additional repair costing several thousand dollars would likely be required for an oil pump. Paying thousands of dollars only to leave with the original problem unresolved—and then immediately face another major mechanical issue—is an experience no customer should have. What has been most frustrating is not just the financial burden, but the complete lack of accountability and communication afterward. I sent a detailed and respectful letter to the General Manager outlining the situation and asking for help resolving it. I also left two follow-up phone messages. I received no response whatsoever. As a customer, you expect honesty, communication, and some level of concern when a vehicle is returned with unresolved issues and a major new problem appears immediately afterward. Instead, I was left with an undrivable vehicle, thousands of dollars in expenses, and silence from management. Exceptional customer service isn't just about fixing cars—it's about building trust, earning loyalty, and creating lifelong customers. When a dealership fails to resolve recurring mechanical issues, returns a vehicle with the original problem still present, and then a major new problem arises immediately afterward, customers understandably expect accountability, communication, and a genuine effort to make things right. Ignoring detailed correspondence and follow-up phone calls only compounds the frustration and sends the message that customer concerns are not a priority. What makes this especially unfortunate is that every dissatisfied customer represents far more than a single lost sale. Every customer has friends, family, colleagues, business associates, and professional contacts who rely on personal recommendations when deciding where to purchase and service their vehicles. A dealership that consistently demonstrates integrity and stands behind its work can generate years of repeat business and referrals. Conversely, poor communication and unresolved service issues can cost far more than the price of addressing a legitimate concern. This situation was an opportunity to earn trust and create a long-term advocate. Instead, it became an example of how failing to communicate and stand behind one's work can damage a dealership's reputation and discourage future customers from doing business there. Instead, what should have been an opportunity to build loyalty and positive word-of-mouth became one of the most frustrating customer service experiences I’ve ever had. In the end, the dealership didn’t just lose my trust—they likely lost future business and referrals as well. I cannot recommend this dealership based on my experience. If you choose to service your vehicle here, document everything carefully and make sure you clearly understand what is—and is not—being fixed before approving expensive repairs.