To say that I am disappointed with my experience at John Elway Cadillac would be an understatement. I live in West Virginia, which is quite a distance from the dealership. While searching for a vehicle, I came across a beautiful slate blue 2015 Cadillac Escalade ESV. It was everything that I wanted. I immediately sent an inquiry to the dealership. Minutes later, I had a response from the salesman, Scott Gamble. He emailed a video introducing himself and showing me the vehicle. In his words, "It's in the shop now going through the reconditioning process. It's getting new shocks, new motor mounts, new coolant lines. As you can see, we really recondition these vehicles!" What a boldface lie! He stressed several times during the purchasing process that this vehicle was inspected by Cadillac board certified mechanics. I'd like to know where their certifications originate! My car is beautiful...I love it!!! Now, if it only ran as beautiful as it looks. It came with a 90-day extended warranty through PSI. My husband and son flew to Colorado to purchase the vehicle. Mind you, it was a cash purchase! My husband and 13-year-old son made the 23+ hour trip back to West Virginia, driving the Escalade that I was so excited to call my own. Just a few days after I purchased it, I had driven it to dinner one evening. When I pressed the push-start button, it turned over, and then just made a grinding noise, but did not start. I should've known then that this was not going to go well for me. Prior to the 90 day expiration of the warranty, my husband contacted the dealership to let them know that we were having issues. Their recommendation was to take it to a local Cadillac dealership closest to my home and have it evaluated. We did just that, only to find several issues that needed to be repaired. The "SERVICE SIDE DETECTION" system warning light stays on. The Escalade idles rough and there seems to be a misfire. The local dealership confirmed that the Bank 1 injector seal was leaking, and recommended an 8 cylinder tune-up due to grooves in the plug wires that appeared to have been rubbing against something. They also recommended the left exhaust manifold and gaskets be repaired due to a leak and a broken bolt. A piece of the sunroof had also fallen off, so they recommended replacing the left side deflector. The mechanic at my local dealership called the warranty company and spoke with one of the PSI representatives, only to be told that they had no record of the vehicle or customer (myself) in their system. My husband and I have called the dealership several times since, attempting to reach either Scott Gamble (the salesman) or the general manager, Tim Martinez. Neither one is ever available, and although we have been told that we will receive a call back, we never have. Not the way a business should be run!! Fast forward a few months, I barely made it home yesterday from work. The Escalade lost power and the check engine light came on and started fiercely flashing at me from the dashboard. Needless to say, it’s back in the shop today. The mechanic has given a complete assessment of everything under the hood. The spark plugs were replaced and a broken wire replaced; however, the main issue is in the engine, issues that he says have been present within the vehicle for quite sometime. Now you tell me, if this vehicle went through such a thorough reconditioning process, how could these issues have been overlooked? A very knowledgeable mechanic, this gentleman has delivered the devastating news that the Escalade needs a new engine. Repairs to the engine can be made for about $3,000, or I can pay close to $7,000 for a new engine. I have already paid quite a significant amount for the Escalade. I shouldn’t have to pay for all of these repairs! Now I know why they were so quick to make a deal to sell the vehicle. I would not recommend John Elway Cadillac of Park Meadows. The outward appearance certainly does not mirror the inside!

What a difference, from the other Dealerships, Ephi made our experience so easy and fun!!! She walked me through every step of the way with a smile!!! I’m enjoying my new Escalade!!! Thank you

We recently worked with Nick Stockton and Austin Roper at John Elway Cadillac to purchase our vehicle. They were so professional with no pressure at all to purchase our vehicle. I would highly recommend this dealership to anyone looking for a new or used vehicle. The communication and honesty was exceptional. 5 star dealership

Dante has been amazing! Thank you for your hard work

They are very professional.\a nAcknowledged about their cars, not happy , though that when I bring it in to have service all day long that I don't get a free loaner car like I used to

i would recommend this service center to everyone, professional, knowledgeable, prompt service. friendly employees in sales and service

I received a very clear explanation of my problem and what needed to be done. It was completed in a timely manner. Josh was extremely helpful.

Had an awesome experience with Ephi ! She was one of our first sales person to send us all the info and video of our 2026 SUV. We drove 45 minutes away from our home because of her professionalism! She answered all of our questions perfectly and went in-depth when explaining the features of our new car.

This service department gives excellent customer service from making the appointment to leaving with your car serviced. I feel totally confident that they are taking care of me and letting me know that my car is safe and in great condition till the next service appointment. Thank you John Elway Service Department!!

Josh my service representative was awesome!! His communication was excellent. I felt like he was honest, knowledgeable, and warm. It can be stressful getting your car fixed but I was in good hands.

It’s a nice and sweet place they do everything to buy u a car

They have taken great care of my cars for over a decade. Thank you!

The service here has been excellent whenever I’ve had to have anything done on my Escalade.